HiMissCupcake

Custom Family Portrait, Couple Portrait, Pet Portrait

Chicago, Illinois
666 Sales

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Miss Cupcake

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About HiMissCupcake

Sales 666
On Etsy since 2015

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Hi Miss Cupcake is an Atlanta based creative studio that focuses on creating darling & delightful designs.

Shop members

  • Miss Cupcake

    Owner, Illustrator & Curator

    Hi! I’m Miss Cupcake, an educator, artist, and designer who has always loved creating lovely things that bring a smile :)

  • Lucky

    Personal Therapist + Art Director

    Helllo there, I'm Lucky, a furry little bichon frise :)

Shop policies

Last updated on Mar 10, 2020

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

More information

Last updated on May 11, 2022

Frequently asked questions

❥ WHAT TO SEND? (CUSTOM ORDERS)

Choose 3 photos of each person, with a clear view of their features. If you chose “full-size portraits”, please be sure to send a photo that shows an overall silhouette of the person.

* Personal Attributes (Skin tone / hair color / eye color / hair style -> please refer to a photo)
* For Pets (height reference / breed / eye color / fur color)
* Clothing (Top/Bottom/Shoes): Please refer to a photo
* Accessories, if applicable (Special jewelry/Sunglasses/Glasses/etc)
* Quotes/Names/Dates you'd like to include in the portrait
* Desired Due date (if applicable)

Since Etsy convo only lets you send 3 photos per message, you can send me the photos + description via email at yay[at] himisscupcake.com if you prefer :)

❥ TURNAROUND TIME (CUSTOM ORDERS)

Latest turnaround time:
- 1st proof: 2-3 weeks from the date you sent the email w/photos+details.
- Revision: 3-4 business days for revision rounds
- Printing & Production: 4-5 business days
- Shipping (first class): 3-5 business days (expect delays from USPS)

✿ Please note that failure to maintain communication in regards to your purchased custom work will cause delay in the delivery of the final product. ✿

❥ REVISIONS & ALTERATIONS (CUSTOM ORDERS)

Client will be given one (1) original illustration, then two (2) rounds of revisions of the chosen illustration. At this stage, the client can request minor changes, such as changes in colors, font, composition, simple facial details, banner, or any text. If further revisions are requested after the initial two rounds, Hi Miss Cupcake will make modifications at a fee of $20 per revision rounds.

For any major changes that were not discussed during the initial pre-illustration process, for example, changing person’s pose, changing hairstyle, etc., will be charged an additional fee of $10 per revision.

✿ Please note that revisions, extensive alterations, or a switch in design may result in a delayed completion date. ✿

❥ CANCELLATION (CUSTOM ORDERS)

Due to the customized nature of my work, Hi Miss Cupcake does not accept returns or offer refunds.

❥ COLORS

Colors depicted on your screen may be slightly different from the actual print due to monitor/calibration.

❥ CUSTOM ORDER COMMUNICATIONS

Getting to know the needs of my customers & keeping in contact during the custom order process is very important in creating the darling piece of portrait you deserve! I do my best to communicate during with each customers during every phase of the custom order process.

If you have any questions/concern before/during/after the custom order, please don't hesitate to contact me via Etsy convo.

Please note that upon purchase, failure to maintain communication in regards to your products will result in a cancelled order with a refund, less 20% to cover the lost time contacting the buyer.

❥ RIGHTS OF OWNERSHIP

The rights to all design, illustration, and artwork remain with Hi Miss Cupcake. Unless a purchase of “All Rights” is negotiated with Hi Miss Cupcake and/or the company’s authorized representative, you may not use or reproduce the design or the images therein for a purpose other than the one(s) originally stipulated.

If you wish to use the design and/or images within it for another purpose or project, you must contact Hi Miss Cupcake to arrange the transfer of rights and any additional fees before proceeding.

Hi Miss Cupcake reserves the right to photograph, distribute, or publish any work created for you for the company’s promotional and marketing needs.

COMMUNICATION DURING CUSTOM PORTRAIT PROCESS

My usual response time is 24 hours during the weekdays, and 48 hours on the weekends/holidays.

I give ample amount of reminders and time for you to review your proofs and get back to me. However, please note that upon delivery of the digital proof(s), failure to communicate back to me regarding the proof within 1 week of the communication will be considered as "Approved for Final Release As-Is" and no further changes can be made without additional fee to reopen the order.

Thank you for your cooperation :)

Seller details

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